Terms of Business

This is the web site of Montessori Supplies.
This site is provided as a service to our customers. Please review the following Terms of Business that govern your use of our web site and please note that your use constitutes your unconditional agreement to follow and be bound by these Terms of Business.
If you do NOT agree to all these Terms of Business, you should NOT use this Web Site. If you do not agree to any additional specific terms which apply to particular Content (as defined below) or to particular transactions concluded through this Web Site, then you should NOT use the part of the Web Site which contains such Content or through which such transactions may be concluded and you should not use such Content or conclude such transactions.

Suitability for Purpose

It is the purchaser’s responsibility to determine the suitable and correct use for any of the products on this web site.

Montessori Supplies and its employees do not contemplate any particular use for any of these products and the purchaser must ensure, prior to purchase, that the specification of the goods will be suitable for his particular purpose. Montessori Supplies shall not be liable for any damage, costs, expenses or compensation, direct, indirect, special or consequential arising from the use of products sold on this web site.
Specifications and other descriptions of products shown on this web site and also available for download are based on our best knowledge of the product and are an indication only. Specifications of products may change as part of regular product development and legislative and quality standard requirements.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.


Prices and Availability of Products

These are subject to change without notice. Prices are displayed exclusive of Value Added Tax. Value Added Tax will be added to your invoice at the current rate.

Our VAT Numbers are GB246939366 (UK customers) and DE243639345 (rest of Europe).

Should a product be shown with an erroneous price then we reserve the right to cancel and refund this item. We will inform you of this and offer you the option or ordering the item for the correct price.

We reserve the right to substitute an item for one of similar or better quality. If the end price of the new item is less than that which was ordered we will refund the difference.

Payment

Payment is via Credit Card, PayPal, Bank transfer or Cheque before shipping. Existing customers can ask to be considered for a maximum of 1 month and £1000 credit by contacting us at info@montessori-supplies.co.uk

Contract

Any order placed through the use of this web site is an offer to purchase. Acceptance of any offer to purchase is only fulfilled when Montessori Supplies dispatches the ordered items.  Any email sent to a customer acknowledging receipt of order or a payment invoice is for customer courtesy only. If we are unable to fulfil your order request, we will advise you promptly and issue a prompt refund.

Minimum order value

The minimum order value is £50 net.

Delivery

All orders (subject to stock availability) are normally dispatched within 1-2 days. Any out of stock items will be delivered within 28 days maximum. If we are unable to dispatch within this period we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a refund of the purchase price of the out-of-stock items.
Please note that most orders will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.30 Monday to Friday to accept delivery. Our couriers request a contact phone number to ensure successful deliveries. If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery. If no contact is made within 2 days the order will be returned to us and a return charge may be levied to cover our return costs (typically £15 per box).


Returns Policy

What to do if you've received a damaged, defective or incorrect item from Montessori Supplies. This returns policy does not affect your legal rights.

  • Return a Damaged, Defective or Incorrect Item
    Always contact us before returning any item. We will issue a Returns Number and book a courier to collect the item(s). As we offer this service we cannot refund any postage outlay for unauthorised returns.

  • If the item was damaged in transit
    If your delivery has been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please e-mail us at info@montessori-supplies.co.uk and we will replace the damaged goods.

  • If the item is defective (within 14 days of receipt)
    You have the right to have faulty items replaced at no cost to you. Please keep your invoice / delivery note number as this will be needed. In the unlikely event that you have a faulty item, Please e-mail us at info@montessori-supplies.co.uk and will arrange to replace the defective goods or arrange for a full refund

  • If you have ordered the wrong goods (within 7 days of receipt)
    As soon as you find out you have ordered an incorrect item, please e-mail us at info@montessori-supplies.co.uk . We will advise of further procedures and issue a Returns Number.
    NB: Furniture (category "Furniture") is made-to-order and non-returnable. Nienhuis items are returnable only at ours and Nienhuis' discretion. Any difference in exchange rate that occurred between ordering and returning will be covered by the customer.
    Please ensure the item is still in its original packaging, has not been used and is fit for resale. We will organise a courier to collect the item. Please do not simply send the incorrect item back to us without contacting us beforehand as we cannot refund any postage outlay. Authorised items with a Returns Number will be replaced or refunded within 7 days of receipt of the goods minus the return delivery charge. (Typically our courier costs will be a lot below Royal Mail charges). Currently there is no additional re-stocking fee.

Indemnification

Montessori Supplies does not contemplate any use of this web site other than for the purpose of proper and legitimate use to determine information about the products and services offered and to make purchases of these products in accordance with our Terms of Business.
You agree to defend, indemnify and hold Montessori Supplies harmless from and against any and all claims, damages, costs and expenses arising from or related to your use of this web site.

Cancellation of Purchase

If you for any reason wish to cancel your purchase please contact us at info@montessori-supplies.co.uk and we will arrange a full refund of the purchase price within a maximum of 30 days, subject to the following:-
You must notify us of your wish to cancel within 7 days of receipt of delivery of the goods purchased.
You must return the goods unused and in good condition in their original packaging.
You are responsible for the return carriage costs.
NB: This only applies to Montessori Supplies products. Nienhuis products are returned only at Nienhuis' discretion and will incur return shipping costs and a re-stocking fee..

Data Security & Privacy Policy

Security is very important to us as it is to you. We recognize that you trust us to keep your personal data safe and only to use it responsibly for the purposes of providing you with the service you booked.

To keep your personal data safe, Credit Card details are never stored by Montessori Supplies but are processed by www.paypal.co.uk or www.worldpay.com, global and trusted players in credit card processing. These use industrial-strength SSL encryption to ensure customer’s transactions remain confidential and cannot be interfered with. You can tell whether a page is secure when `https` appears in the address bar of transaction pages (currently PayPal for credit cards). A small locked padlock will also appear in the bottom bar of your browser window.

When you create an account we use your given personal data to compile your invoice and send your order(s). With registered accounts, we also update you by email on your order status. You can at any time log in and view past orders, update your details, request returns etc.

Details are passed on to our courier for delivery but not used beyond this.

Details of customers who placed orders via guest accounts are used solely for the purpose of sending your order and are not used for marketing. Tracking information can only be sent for registered accounts as we have no way of communicating with guests.

As with any Internet business (vs. "cash over the counter" business), you are not anonymous as a guest. Your given details are used by us, your payment provider (e.g. PayPal, Worldpay, your bank etc.) and the courier to fulfil your order. As per UK and EU laws, we (and the courier, card processor etc.) are obliged to keep records for our tax returns as proof of our business activities for a period of 22 months. If you have provided us with personal data you can cancel this at any time. We will then immediately delete your data, unless we are under an obligation to archive it. If deletion is not possible for this or any other reason, we will block the data for further use in accordance with data protection regulations.

Only if you have opted-in to our mailing list will we email you to keep you informed of any special offers that you may be interested in from time to time. Should you not wish to be contacted in future, please login and deactivate the opt-in mailing list in your account ("My personal information", untick "Sign up for our newsletter").

We can assure you that we will never sell your details to any other company or third party.
If you have any questions/comments about privacy, you should email us at: info@montessori-supplies.co.uk.

Customer Support and Service

You can contact us by email at info@montessori-supplies.co.uk or by telephone on 01239 872257 between the hours of 7.00 am and 7.00 pm Monday to Friday. Calls are standard UK land line rates.

Complaints

We endeavor to respond individually to all complaints emailed to info@montessori-supplies.co.uk within one working day and respond with a solution at the latest within 5 working days. This gives us time to investigate the circumstances of the complaint.

We will:

  • Deal with all complaints fairly
  • Treat all complaints confidentially
  • Deal with all complaints effectively
  • Ensure that our complaint procedures will be easy to use.
  • Acknowledge the complaint within one working day and provide a likely timescale for resolving the complaint.
  • Keep you updated on the progress made in resolving your complaint.

Disclaimer

THIS WEB SITE IS PROVIDED BY MONTESSORI SUPPLIES ON AN "AS IS" AND "AS AVAILABLE" BASIS. MONTESSORI SUPPLIES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. 
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MONTESSORI SUPPLIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 
YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEB SITE, THAT YOUR USE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

Cookies

Our web shop uses two types of cookes. 

Session cookies: These are necessary for the correct functioning of our shop. According to EU law these fall under the "implied consent" of anyone using a web based shop such as this one.

Google Analytics: In order to gain visitor statistics in order to serve your needs better we (along with 66% of all web sites according to wikipedia) use Google Analytics. If you do not wish to participate we recommend browsing in "Incognito" mode, although this may result in reduced functionality.More details are here http://www.google.com/intl/en_uk/policies/privacy/partners/

Copyright

Images either copyright depositphotos.com or own.

Business addresses

UK contact address:

Llys Erfan
Beulah
Newcastle Emlyn
Ceredigion
SA38 9QB
United Kingdom
Tel: 01239 872257

Main Tax Address: B. Hill, Hirschenrangen 38, D-90607 Rueckersdorf, Germany

VAT ID: DE243639345

VAT ID: GB246939366