Delivery charges and information

All orders (subject to stock availability) are normally dispatched within 1-2 days. Any out of stock items will be delivered within 28 days maximum. If we are unable to dispatch within this period we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a refund of the purchase price of the out-of-stock items.

Minimum order value

The minimum order value is £50 net.

Specific dates

If items are needed by a specific date please contact us before you place your order. Although we cannot guarantee a specific date due to factors outside of our sphere of influence (e.g. couriers who do not guarantee a delivery date) we can ensure that we do our utmost to ensure delivery by the desired date and can advise if this is possible. As delivery from our warehouse takes a few days we cannot offer next-day delivery.

Postage and packing

All goods are dispatched using DHL and insured against loss.

Delivery of items from our regular range usually takes 3 working days within the UK and Europe but can sometimes take a day longer.

Nienhuis items are shipped directly from Nienhuis in the Netherlands and should be with you in approx. 7-10 days. 

E.g: Orders placed on Thursday will typically be dispatched on Friday and should arrive on Wednesday.

Tracking

We will provide you with a tracking link to monitor the status of your shipment.
DHL provides an App for Smartphones: (Apple) (Android)

Split deliveries

All items are generally in stock but due to unforeseen circumstances an item may occasionally be out of stock. If it is due to arrive within 2 days we will send your complete order at this time in one delivery. We will advise you of longer delays and send the item to you at no extra cost within 10 working days. Should this not be possible we will contact you to offer you a full refund of the item or, if you agree, send it to you at a later date.

Couriers / signature on delivery

We ship via couriers such as DHL, UKMail, DPD, Hermes etc. Please note that most orders will require a signature on delivery. Please ensure that you provide a delivery address where someone will be available between 9.00 and 17.30 Monday to Friday to accept delivery. Our couriers request a contact phone number to ensure successful deliveries. Should no-one be available to sign for a package then a note will be left. With the consignment number on this note you can book another delivery, redirect to a neighbour or organise a collection from the depot.

Unsuccessful deliveries

If our couriers are unable to deliver an order due to no-one being present to sign, a card will be left asking you to contact them directly to arrange re-delivery or collection from a depot. If no contact is made within 2 days the order will be returned to us. In cases when an incorrect address was entered and the courier cannot find the premises the package will be returned to us.

A return charge of £17 per box will be levied to cover our return and warehouse restocking costs.

Shipping charges (Montessori Supplies items)

UK mainland (Islands +£9.95)£ 5.95Free on orders over £150

EU countries (w/o outlying islands):

Austria, Belgium

Czech Republic

Denmark (w/o Greenland/Faroe Islands)

France, Germany

Hungary, Ireland

Italy, Luxemburg

Netherlands

Poland, Slovakia

£ 5.95Free on orders over £150

Estonia, Letland, Lithuania

Northern Ireland

Spain, Sweden

Portugal

£10.95Free on orders over £500

Bulgaria, Finland

£19.95 (order <=£150)

£14.95 (up to £400)

£0 (>£400)

Switzerland, Liechtenstein

Greece

(inc customs clearing fee;
no VAT charged)

£27

Rest of World (no VAT charged)

£34 (5kg)

£48 (10kg)

£76.00 (20kg)

£99.00 (30kg)

£189.00 (60kg)

£279.00 (90kg)

£369.00 (120kg)

No VAT will be charged
but import duties may 
apply at destination. 
These are the recipient's 
responsibility.

Please contact us by email if you have any questions.

Shipping charges (Nienhuis premium items)

Nienhuis items are shipped directly from Nienhuis in the Netherlands and should be with you in approx. 1 week. We aim to provide accurate Nienhuis stock levels. Items can be ordered if they are in stock or scheduled to become available within the next month.

NB: Should the Pound / Euro exchange rate alter by more than 2% between order being placed and full payment being received we reserve the right to update prices to the new exchange rate. Nienhuis shipping costs start at £10 and will be shown in your checkout.